Shipping and Returns Policy

Dear clients,

After you have placed an order, you will receive an order confirmation email. If there is a problem with your coordinates or the availability of any of the ordered products, you can expect a call from us. After we contact you, you can always add products or replace some of them.

I. Method of payment for your order.

Cash on delivery with a courier company Speedy or Econt
Payment by credit/debit card, Speedy or Econt
Bank money transfer to account BG51UBBS80021081365040, at UBB bank Speedy or Econt

1. When finalizing your order, select and fill in:

Payment method.
Receiving address – to a personal address or to an office Speedy, Econt in the respective settlement

2. We know that cash on delivery is still the most preferred method of payment, so we specify the following for you:

Goods ordered from our online store are delivered by a courier company to the address specified in the order.
The cost of delivery is not included in the price of the goods.

The cost of delivery with courier company Speedy, when purchasing goods up to €30.00, nationwide delivery to address €3.00, delivery to the courier's office €2.50.
The cost of delivery with courier company Econt, when purchasing goods up to €30.00, nationwide delivery to address €3.00, delivery to the courier's office €2.50.
Upon purchase on goods over €30.00, shipping is free for the customer.

II. Order fulfillment deadline.

1. Deliveries on the territory of Bulgaria:

For orders placed by 16:30 p.m. – the next business day.
For orders placed after 16:30 PM, on weekends or holidays up to 2 (two) business days.
For settlements with a schedule - see Speedy courier company schedule
The products are paid upon delivery to the specified address by cash on delivery.
When paying by bank transfer, the goods are sent after receipt of the amount on the account of Makasa EOOD, which you will receive additionally by email.

For more information about the terms of delivery outside Bulgaria to European Union member states, please contact the contact number 0893 770 988 or email info@makasa.org.

III. Return and exchange of products.

1. You can return the products purchased from us free of charge, without reason for return within 14 days from the date of purchase under the following conditions:

The products must be in their original packaging.
There should be no signs of use, staining, impaired commercial appearance or other impaired integrity of the packaging of the product or products.
To include the original invoice or order with which you received the products (with your order you will receive an accompanying document - a fiscal voucher upon payment upon delivery or an invoice at your request).
Essential oils that have been opened and with the integrity of their hermetic closure broken are not accepted for return. This condition applies to all products that have a specialized hermetic closure, which is tied to the shelf life of the product itself.
A cosmetic product that has broken packaging integrity, opened, depressurized, is not accepted for return.
Notify us by email or phone call of your intention.

2. You can exchange the products for others or we will refund their value if you do not want a replacement. We refund the value of the products, excluding the cost of delivery. We refund all amounts paid upon delivery or on site only by bank transfer to your personal account within 14 days from the date on which you notified us of your cancellation of the order.

3. Exceptions

Essential oils that have been opened and with the integrity of their hermetic closure broken, are not accepted for return. This condition applies to all products that have a specialized hermetic closure, which is tied to the shelf life of the product itself.
A cosmetic product that has broken packaging integrity, opened, depressurized, are not accepted for return.

Address for returning products: MaKaSa Store, Burgas, 22 Aleko Bogoridi Blvd.

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