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To place your order you do not need to register on the website. But if you wish to do so, you can, when finalizing, note that you wish to create your account. Registration gives you the opportunity to track the status of your orders, as well as other benefits of creating a personal account. You will shop more conveniently and pleasantly. Please do not forget to fill in your phone number and email address correctly so that we can contact you if necessary!

When you are a registered user, you will receive a confirmation email with a description of the products you have ordered.

No, there is no minimum order requirement at the MAKASA organic store.

You can check the full terms and prices for delivery to Bulgaria in the Delivery Terms section of our website.

• The cost of delivery with courier company Speedy, when purchasing goods up to 30,00 euros, for the whole country delivery to address 3,00 euros, delivery to the courier's office 2.50 euros.
• The cost of delivery with courier company Econt, when purchasing goods until 30,00 euros, for the whole country delivery to address 3,00 euros, delivery to the courier's office 2.50 euros.
• When purchasing goods over 30,00 euro, the delivery with courier company Speedy, is free for the customer.
• When purchasing goods over 30,00 euro, the delivery with courier company Econt, is free for the customer.

Once we have processed and prepared your order, you will receive a delivery confirmation from us, including a tracking link. Your order has already been transferred to the courier company you have previously specified. If you do not receive a delivery confirmation within 2 business days, please contact our customer service department at 0893 770 988 or email hello@makasa.org.

Of course! For us, the customer's convenience comes first! Please, when confirming the order, state your desire to receive the products on site. The address of our physical store in Burgas is Blvd. "Aleko Bogoridi" 22.

• Cash on delivery with courier company Speedy or Econt.
• Payment by credit/debit card (Visa/MasterCard).
• Payment in cash or by card upon collection in a physical store.
• Bank transfer. Please contact us at hello@makasa.org for further information.
• Deferred payment with NewPay, through this method you can pick up your order and pay up to 30 days without any cost.

You can return products purchased from us free of charge, without reason for return within 14 days from the date of purchase under the following conditions:

• The products must be in their original packaging.
• There should be no signs of use, staining, impaired commercial appearance or other impaired integrity of the packaging of the product or products.
• To include the original invoice or order with which you received the products (with your order you will receive an accompanying document - a fiscal voucher upon payment upon delivery or an invoice at your request).
• Essential oils, which have been opened and with broken integrity of their hermetic closure, are not accepted for return. This condition applies to all products that have a specialized hermetic closure, which is tied to the shelf life of the product itself.
• A cosmetic product that has broken packaging integrity, opened, depressurized, is not accepted for return.
• Notify us by email or phone call of your intention.

You can exchange the products for others or we will refund their value if you do not want a replacement. We will refund the value of the products, excluding the cost of delivery. All amounts paid upon delivery or on site will be refunded only by bank transfer to your personal account within 14 days from the date on which you notified us of your cancellation of the order.

Address for returning products: MAKASA store, Burgas, Blvd. "Aleko Bogoridi" 22

Yes, you can get an invoice. For this purpose, you need to fill in the company's data when registering the order

For your convenience, our site has a search engine and filters, with the help of which you can conveniently and easily find the product you are looking for. The search is easy, you need to write in the empty field in the "search" option - product name or other keywords, then press the magnifying glass to start the search.

Searching for a product on a mobile phone is done by clicking on the magnifying glass in the upper left corner, then in the field that appears, type the word you will use to search for a product or information.

Mobile Phone Filters:

• Click on the “FILTERS” button, 

• Mark the criteria that are important to you 

• After that the filter is automatically selected and you can add others. You can see all active filters at the top of the product page.